How to access JIRA server logs ?

How to set log levels in JIRA

  • Navigate to Setting ->System -> Logging and Profiling tab
  • Enable SQL Loggings for SQL log & SQL dump logs
  • Scroll the same page below to go to Default Loggers section click on Configure link
  • Enter Package name as “com.atlassian.qtm” and Logging level as “Trace”. Click on Add.
  • In Default Loggers search for the following Package Name and click on “Trace” for below 3 packages
  • Once these settings are changed, reproduce the issue on your JIRA instacne, so that traces are logged.

How to access JIRA Server Logs

  • Go to the directory where you have installed JIRA on your server. Fetch the JIRA logs & share atlassian-jira.log and Catalina log files with QMetry Support.
  • For UNIX server : If the directory name is JIRA. You can access logs at JIRA/logs/catalina.out and JIRA/home/log/atlassian-jira.log. In case you do not find the files, trigger the below commands in the UNIX terminal which would fetch the list of logs files path.
    • find / -name "atlassian-jira.log" 2>/dev/null
    • find / -name "catalina.out" 2>/dev/null
  • For Windows server : You can access logs from C:\Program Files\Atlassian\Application Data\JIRA\log\catalina<Date>.log and C:\Program Files\Atlassian\Application Data\JIRA\log\atlassian-jira.log

How to reset the log levels in JIRA

  • Once the logs are provided and the issue is resolved, go the Default Loggers search for the following package and click on “Debug” for all three of them.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk